FAQ NEW

Q: EXCHANGES & REFUNDS?

Where can I put in an exchange/refund request? Reach out to us here - Return Portal How to check the status of the order? Exchange/Return is applicable within 14 days of delivery & a refund to your source of payment. We don't offer returns/exchanges on accessories and panties. Swimwear: Exchange/Return accepted only if tags & hygiene stickers are intact. Please upload image proof while applying. What are the next steps after the exchange/refund request? Once the request is raised, the products will be picked up from the delivery location. The exchange order will be shipped in 72hrs. In case of a return, your refund will be initiated within 24 hours and credited within 7-10 working days to your source account. We do not offer exchange on already exchanged products. How many products can I return? You can return the products that you have placed a return request for . If an extra product is returned without putting a request in the system - we are not liable for refund/exchange. How will I get my refund if I have placed a COD order? Once we pick the package, you will get a secure Razorpay X link via email and text in 24 hours. The said amount will be credited to your account once the formalities are completed. What if I returned the wrong product? Always double check the product that is given back to us as once returned, the order cannot be shipped back to you. When will I have to self-ship the product? If your area is not serviceable for reverse pickup—even if deliveries happen there—you’ll need to ship the product back to us. Please contact us, and we’ll share the return address right away. A refund of up to ₹150 for the courier charges is applicable.

Q: PAYMENT?

Failed payments - Next steps? Reach out to Natasha from our Customer Bliss Team via WhatsApp/Email to confirm or cancel your order. If a new order is to be placed, Natasha will be of assistance. What payment options are available? Payment can be made through COD or prepaid options. - COD will carry an additional nominal fee. - Platform/Convenience fee is charged on all orders. These charges will not be refunded if the product is returned How do I know that my payment was successful? Once the order is confirmed, an Email and Whatsapp will be sent out marking the confirmation of said order. Reach out to Natasha from our Customer Bliss Team via WhatsApp/Email to cancel your order—or get help placing a new one.

Q: ORDER RELATED QUESTIONS?

How to check the status of the order? Once your order is placed, you’ll get tracking updates via Email and WhatsApp. Track it using the same link—or use this one if needed: https://blissclub.wiq.app/ Are there any convenience charges applied to my order? A minor convenience fee will be added to your order at checkout. Note: Convenience fee will not be refunded. How can I change the address/phone details of my order after confirmation? Please contact us within 15 minutes of placing your order for any address or phone number updates. Once the order is shipped, changes can’t be made. How can I place an order? Select a product of your choice, colour and size and proceed to the “add to cart” button below. Once done, you can verify your order before purchase and click the “place order” button. This will take you to the payment portal, which is the final step.

Q: CANCELLATION?

How can I cancel my order? You can reach out to Natasha in our Customer Bliss Team to help you with cancelling the order via Whatsapp or Email hi@myblissclub.in. FYI, you can only cancel the order upto the time it is in the Ready to Ship Status! How will I get my refund if I have cancelled my pre-paid order? Once we cancel the order, we will refund the amount back to your source account in 7-10 working days as per banking norms. How can I cancel my order which is already in transit? Once your order is in transit, we’re unable to cancel it. However, you may refuse the delivery by informing the delivery partner.

Q: DELIVERY RELATED QUESTIONS?

When does the order get shipped? We get your package shipped within 2-3 days from the date of order confirmation. In cases of a pre-order, the dispatch date will be mentioned while you add your products to the cart. How long does it take to deliver the package? Package delivery is based on your PIN code. In any case, your package will be delivered between 1-10 working days. For further details, do reach out to Natasha at hi@myblissclub.in How can I opt for faster delivery? Currently, we do not have any service to expedite the order delivery. Do we sell on other market places? We are available on Nykaa, Ajio, Amazon, Myntra & more. When will my pre-order get shipped? We will ship the package as per the dispatch date mentioned at the time of placing the order. If there are any further delays, we shall keep you informed via Email & WhatsApp.

Q: PRODUCT RELATED QUESTIONS?

How can I find the right size for myself? Under each product page, there is a Size Chart where you can find your true Blissclub fit What are the different products that we have? From our bestselling flare & wide silhouette pants, to our breathable & lightweight topwear, we have apparel suitable for work, workouts & more. Check out our newest launches here - https://blissclub.com/collections/new-launches

General FAQ's

EXCHANGES & REFUNDS?

Where can I put in an exchange/refund request?
Reach out to us here - Return Portal

How to check the status of the order?
Exchange/Return is applicable within 14 days of delivery & a refund to your source of payment. We don't offer returns/exchanges on accessories and panties.

Swimwear:
Exchange/Return accepted only if tags & hygiene stickers are intact. Please upload image proof while applying.

What are the next steps after the exchange/refund request?
Once the request is raised, the products will be picked up from the delivery location. The exchange order will be shipped in 72hrs. In case of a return, your refund will be initiated within 24 hours and credited within 7-10 working days to your source account.
We do not offer exchange on already exchanged products.

How many products can I return?
You can return the products that you have placed a return request for . If an extra product is returned without putting a request in the system - we are not liable for refund/exchange.

How will I get my refund if I have placed a COD order?
Once we pick the package, you will get a secure Razorpay X link via email and text in 24 hours.The said amount will be credited to your account once the formalities are completed.

What if I returned the wrong product?
Always double check the product that is given back to us as once returned, the order cannot be shipped back to you.

When will I have to self-ship the product?
If your area is not serviceable for reverse pickup—even if deliveries happen there—you’ll need to ship the product back to us. Please contact us, and we’ll share the return address right away.
A refund of up to ₹150 for the courier charges is applicable.

PAYMENT?

Failed payments - Next steps?
Reach out to Natasha from our Customer Bliss Team via WhatsApp/Email to confirm or cancel your order. If a new order is to be placed, Natasha will be of assistance.

What payment options are available?
Payment can be made through COD or prepaid options.
- COD will carry an additional nominal fee.
- Platform/Convenience fee is charged on all orders. These charges will not be refunded if the product is returned

How do I know that my payment was successful?
Once the order is confirmed, an Email and Whatsapp will be sent out marking the confirmation of said order. Reach out to Natasha from our Customer Bliss Team via WhatsApp/Email to cancel your order—or get help placing a new one.

ORDER RELATED QUESTIONS?

How to check the status of the order?
Once your order is placed, you’ll get tracking updates via Email and WhatsApp.Track it using the same link—or use this one if needed: https://blissclub.wiq.app/

Are there any convenience charges applied to my order?
A minor convenience fee will be added to your order at checkout.
Note: Convenience fee will not be refunded.

How can I change the address/phone details of my order after confirmation?
Please contact us within 15 minutes of placing your order for any address or phone number updates. Once the order is shipped, changes can’t be made.

How can I place an order?
Select a product of your choice, colour and size and proceed to the “add to cart” button below. Once done, you can verify your order before purchase and click the “place order” button. This will take you to the payment portal, which is the final step.

CANCELLATION?

How can I cancel my order?
You can reach out to Natasha in our Customer Bliss Team to help you with cancelling the order via Whatsapp or Email hi@myblissclub.in. FYI, you can only cancel the order upto the time it is in the Ready to Ship Status!

How will I get my refund if I have cancelled my pre-paid order?
Once we cancel the order, we will refund the amount back to your source account in 7-10 working days as per banking norms.

How can I cancel my order which is already in transit?
Once your order is in transit, we’re unable to cancel it. However, you may refuse the delivery by informing the delivery partner.

DELIVERY RELATED QUESTIONS?

When does the order get shipped?
We get your package shipped within 2-3 days from the date of order confirmation. In cases of a pre-order, the dispatch date will be mentioned while you add your products to the cart.

How long does it take to deliver the package?
Package delivery is based on your PIN code. In any case, your package will be delivered between 1-10 working days. For further details, do reach out to Natasha at hi@myblissclub.in

How can I opt for faster delivery?
Currently, we do not have any service to expedite the order delivery. Do we sell on other market places? We are available on Nykaa, Ajio, Amazon, Myntra & more.

When will my pre-order get shipped?
We will ship the package as per the dispatch date mentioned at the time of placing the order. If there are any further delays, we shall keep you informed via Email & WhatsApp.

PRODUCT RELATED QUESTIONS?

How can I find the right size for myself?
Under each product page, there is a Size Chart where you can find your true Blissclub fit

What are the different products that we have?
From our bestselling flare & wide silhouette pants, to our breathable & lightweight topwear, we have apparel suitable for work, workouts & more.
Check out our newest launches here - https://blissclub.com/collections/new-launches

Bliss Coins Earnings & Redeem

HOW TO REDEEM BLISSCOINS?

On the checkout page, click on "Redeem Blisscoins" under payment methods. Once clicked, enter your OTP. This will reveal how many Blisscoins are earned.

HOW MANY BLISSCOINS CAN BE REDEEMED ON AN ORDER?

-Min. order value of ₹599 redeem ₹50 off with 500 Blisscoins
-Min order value of ₹1490 redeem ₹200 off with 2000 Blisscoins
-Min order value of ₹2490 redeem ₹350 off with 3500 Blisscoins
-Min order value of ₹3990 redeem ₹500 off with 5000 Blisscoins
-Min order value of ₹5990 redeem ₹750 off with 7500 Blisscoins
-Min order value of ₹7990 redeem ₹1000 off with 10000 Blisscoins
Get an additional 500 Blisscoins on a purchase with an order value above ₹5000 in a single transaction.
In a single transaction, redeem a maximum of 10,000 Blisscoins.

HOW MANY TIMES CAN I EARN BLISSCOINS FOR REVIEWING?

Earn Blisscoins on a maximum of 3 reviews. While submitting the review form, please ensure to use the same email address used to login to the rewards program. It takes 24 hours for the review to be verified and processed.

HOW TO REUSE BLISSCOINS ON RETURNED PRODUCTS?

Coins will be credited back to your account once the product reaches our warehouse.

CAN THERE BE A COMBINATION OF BLISSCOINS & OTHER OFFERS?

The Blisscoins cannot be combined with any other discount coupons.

IS THERE AN EXPIRY DATE FOR BLISSCOINS?

Blisscoins expire in an year.

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Flat Rs. 500 offapplicable on Rs. 3,500 & aboveCode: BLISS500