FAQ

FAQ

Got a Product Related Question?

How can I find the right size for myself?

You can check out our size guide on the product page to find the perfect size or just get in touch with Natasha in our Customer Bliss Team and she’ll help you out with this! 

What are the different products that we have?

Omgaa yaay! Check out our The Ultimate Collection here

Got an Order Related Question?

How to check the status of the order?

We love to keep you updated through the entire process post having placed your order. You will receive a shipping update from us via e-mail and WhatsApp, you can track the status of your order using the same link or here

Are shipping charges applied to my order?

We offer free shipping on ALL orders!

How can I change the address/phone details of my order after confirmation?

You can change the address on the order up until it is in the Ready to Ship status - just get in touch with Natasha via Chat/Email! However, once the order has been shipped, address changes are not possible!

How can I place an order?

It's super easy to place an order with us! Add to bag the product of your choice, colour and size and go ahead and proceed to payment! You can view all our products here

Got a Delivery Question?

When does the order get shipped?

We get your package shipped within 2-3 days of order confirmation! In cases of a pre- order, the dispatch date will be explicitly shown while you add to cart! 

How long does it take to deliver the package?

Your package will get delivered based on your pin code - it can take anywhere between 1-10 working days for your order to reach you. In case you need more details, you can reach out to Natasha at hi@myblissclub.in

How can I opt for faster delivery?

Currently we do not have any service to expedite the order delivery. The number of days for your order delivery will be based on your pin code. In future, if we start offering such a service, we will send out a message to you about this! P.S - we’re also available on Amazon, Myntra, Flipkart and Nykaa so you can check us out there in case you need your Ultimate Collection sooner!

When will my pre - order get shipped?

We will ship the package as per the dispatch date mentioned at the time of placing the order. If there are any further logistical delays we will shoot you an immediate update regarding the order status!

Got an Exchanges and Refunds Question

We have a super easy and hassle free return policy. Just head on here Return Portal

What is our exchange/refund policy?

What’s awesome about shopping with us is that if you want to change your order, you can do it within 14 days of delivery - we offer an easy exchange for sizes & colours in the same product category and a refund to your source of payment. However, we don't offer returns/exchanges on Accessories. You can go to to place the request.

What is your exchange/refund process?

Once you place an exchange/refund request on the website, we'll have the order picked up. After the package reaches our warehouse, we'll have your replaced item shipped over to you in no time OR in case of a return, your refund will be initiated within 24 hours and credited within 5-7 working days to your source account.

When you put in a return request with us, once the pick up is done you will get a RazorpayX link via email and text in 24hrs. You can get the amount credited in your account by adding the required details.

Hey BlissQueen! Please make sure that you double check the products you are returning. In case you send the wrong product, please contact Natasha ASAP. We will try our best to catch it and send it back to you. Though we have been mostly able to get hold of most of the wrong deliveries, we cannot guarantee this as it is a manual effort to retrieve this and there are chances of manual error.

Got a Referral Program Question

1. Just head on to our referral page (https://blissclub.com/pages/share)
2. Copy the link and share it with your friends via WhatsApp or Email
3. Once they make a purchase, you’ll be notified
4. And voila! You get 3000 Blisscoins  while your friend receive 500 Off on your order value! How easy is that! :)

What should I do in case my referral code isn’t working?

You can reach out to Natasha on our Customer Bliss Team and we’ll be happy to help you with this!

Got a Blissqueen Royalty Program Question

Here are some things you need to know to make this rewards program work for you :) 

Blisscoins earned on each purchase will be credited to your account once the order is shipped. 

You can redeem your blisscoins at checkout on the payments page. Click on "Redeem Blisscoins" under payment methods. Once clicked, enter your OTP so we can understand how many blisscoins are available in your account. The number of blisscoins you can redeem depends on the amount that you are shopping for. This has been specified in the next paragraph.  

To use 2000 Blisscoins you need to make a minimum order of ₹1000.

To use 4000 Blisscoins you need to make a minimum order of ₹2000.

To use 8000 Blisscoins you need to make a minimum order of ₹3000.

To use 12000 Blisscoins you need to make a minimum order of ₹5000.

To use 16000 Blisscoins you need to make a minimum order of ₹7000.

To use 20000 Blisscoins you need to make a minimum order of ₹8000.

You get an additional 500 Blisscoins on a purchase if you spend above ₹5000 in a single cart.

Your Blisscoins will expire in 1 year. 

You can earn Blisscoins on a maximum of 3 reviews. While submitting the review form, please make sure you use the same email address you have used to sign up for the rewards program. It takes 24 hours for the review to be verified and processed

If you spent your Blisscoins on an order you returned, but want to use the same coins again on a future purchase, reach out to our Customer Bliss team on Whatsapp and Natasha will credit the Blisscoins back to your account.

If you would like to know more or have any questions regarding our rewards program, please reach out to our Customer Bliss team on Whatsapp and Natasha will be happy to help. 

Got a Cancellation Question

How can I cancel my order?

You can reach out to Natasha in our Customer Bliss Team to help you with cancelling the order via Whatsapp or Email hi@myblissclub.in. FYI, you can only cancel the order upto the time it is in the Ready to Ship Status!

How will I get my refund if I have cancelled my pre-paid order?

Once we cancel the order, we will refund the amount back to your source account in 5 to 7 working days.

How can I cancel my order which is already in transit?

Once the order is in transit, cancellation from our end won’t be possible! But you can reject the delivery and tell the delivery partner that you want to cancel and hopefully come back super soon to shop with us again!

Got a Payment Related Question?

I tried to make the payment but it failed. What should I do now?

You can get in touch with Natasha in our Customer Bliss Team via WhatApp/Email to check if your order is confirmed or not. If not, she will help you place the order. 

What payment options are available?

We have both COD and prepaid options available! Oh, P.S. - COD has no added costs!

How do I know that my payment was successful?

You’ll get an order confirmation notification if your payment has gone through and the order is confirmed! In case of any issues, you can always get in touch with Natasha in our Customer Bliss Team via Chat/Email.

Miscellaneous

How can I join your #WomenWhoMove Community?

Can’t wait for you to get aboardd! You can join our #WomenWhoMove Community here