FAQ

Got a Product Related Question?

How can I find the right size for myself?

You can check out our size guide on the product page to find the perfect size or just get in touch with Natasha in our Customer Bliss Team and she’ll help you out with this! 

What are the different products that we have?

Omgaa yaay! Check out our The Ultimate Collection here

Got an Order Related Question?

How to check the status of the order?

We love to keep you updated through the entire process post having placed your order. You will receive a shipping update from us via e-mail and WhatsApp, you can track the status of your order using the same link or here

Are shipping charges applied to my order?

We offer free shipping on orders above Rs 799.

How can I change the address/phone details of my order after confirmation?

You can change the address on the order up until it is in the Ready to Ship status - just get in touch with Natasha via Chat/Email! However, once the order has been shipped, address changes are not possible!

How can I place an order?

It's super easy to place an order with us! Add to bag the product of your choice, colour and size and go ahead and proceed to payment! You can view all our products here

Got a Delivery Question?

When does the order get shipped?

We get your package shipped within 2-3 days of order confirmation! In cases of a pre- order, the dispatch date will be explicitly shown while you add to cart! 

How long does it take to deliver the package?

Your package will get delivered based on your pin code - it can take anywhere between 1-10 working days for your order to reach you. In case you need more details, you can reach out to Natasha at hi@myblissclub.in

How can I opt for faster delivery?

Currently we do not have any service to expedite the order delivery. The number of days for your order delivery will be based on your pin code. In future, if we start offering such a service, we will send out a message to you about this! P.S - we’re also available on Amazon, Myntra, Flipkart and Nykaa so you can check us out there in case you need your Ultimate Collection sooner!

When will my pre - order get shipped?

We will ship the package as per the dispatch date mentioned at the time of placing the order. If there are any further logistical delays we will shoot you an immediate update regarding the order status!

Got an Exchanges and Refunds Question

We have a super easy and hassle free return policy. Just head on here https://myblissclub.myshopify.com/apps/return_prime

What is our exchange/refund policy?

What’s awesome about shopping with us is that if you want to change your order, you can do it within 10 days of delivery - we offer an easy exchange for sizes & colours in the same product category and a refund to your source of payment. However, we don't offer returns/exchanges on Accessories. You can go to https://myblissclub.myshopify.com/apps/return_prime to place the request.

What is your exchange/refund process?

Once you place an exchange/refund request on the website, we'll have the order picked up. After the package reaches our warehouse, we'll have your replaced item shipped over to you in no time OR in case of a return, your refund will be done within 5-7 working days to your source account.

When you put in a return request with us, once the pick up is done you will get a RazorpayX link via email and text in 48hrs. You can get the amount credited in your account by adding the required details.

Got a Referral Program Question

1. Just head on to our referral page (https://blissclub.com/pages/share)
2. Copy the link and share it with your friends via WhatsApp or Email
3. Once they make a purchase, you’ll be notified
4. And voila! both of you can now get 20% off your order value! How easy is that! :)

What should I do in case my referral code isn’t working?

You can reach out to Natasha on our Customer Bliss Team and we’ll be happy to help you with this!

Got a Cancellation Question

How can I cancel my order?

You can reach out to Natasha in our Customer Bliss Team to help you with cancelling the order via Whatsapp or Email hi@myblissclub.in. FYI, you can only cancel the order upto the time it is in the Ready to Ship Status!

How will I get my refund if I have cancelled my pre-paid order?

Once we cancel the order, we will refund the amount back to your source account in 5 to 7 working days.

How can I cancel my order which is already in transit?

Once the order is in transit, cancellation from our end won’t be possible! But you can reject the delivery and tell the delivery partner that you want to cancel and hopefully come back super soon to shop with us again!

Got a Payment Related Question?

I tried to make the payment but it failed. What should I do now?

You can get in touch with Natasha in our Customer Bliss Team via WhatApp/Email to check if your order is confirmed or not. If not, she will help you place the order. 

What payment options are available?

We have both COD and prepaid options available! Oh, P.S. - COD has no added costs!

How do I know that my payment was successful?

You’ll get an order confirmation notification if your payment has gone through and the order is confirmed! In case of any issues, you can always get in touch with Natasha in our Customer Bliss Team via Chat/Email.

Miscellaneous

How can I join your #WomenWhoMove Community?

Can’t wait for you to get aboardd! You can join our #WomenWhoMove Community here

Do we have any gifting options available?

Oh, hell yes! You can get your gal pals to start #MovingIt by purchasing our e-gift card

They will receive the e-gift card via email (current we don’t have a physical gift card)